Our client, a fast-paced and high-growth company, is the UK's leading Property & Business Training provider. They are dedicated to helping new and existing property entrepreneurs and developers accelerate their success through world-class training, mentorship, property portfolio strategies, tools, and resources. This critical role in their sales and client experience function is ideal for someone with a proven history of building, managing, and training successful contact centre teams. Join a fantastic company with a great team culture in a busy, energetic, positive, and challenging environment. Duties include: Managing and motivating a team of up to 12 Customer Success Executives, overseeing event registrations, upselling, and ensuring thorough follow-up. Attend events to represent the brand, resolve escalated issues, liaise with departments, analyze performance, and contribute to the development of service policies. Required skills: Approachability, flexibility, collaboration, team leadership experience in contact centre environments, analytical problem-solving skills, and effective performance management.