As the Head of Motor and Home Insurance at AXA Partners, you will spearhead the M&H insurance claims services to deliver timely and effective client reimbursements. You'll manage the UK contact centres, ensuring efficient operations that align with regulatory requirements and strategic business goals. Your leadership will guide your team in achieving exemplary customer service and operational excellence, while developing crisis management protocols and driving training initiatives. The role is pivotal between local operations and the broader commercial ambitions of AXA Partners.