Service Assurance Manager
Apply with your own terms
As a Service Assurance Manager with the Driver and Vehicle Standards Agency, you'll play a crucial role in maintaining the quality, reliability, and availability of DVSA’s IT services. Based in one of several vibrant UK locations, you will minimize technology incident impacts while ensuring service requests meet Operational Level Agreements. You'll lead incident management, oversee ITSM Reporting Strategy, and ensure alignment with best practices. Flexible working arrangements and a chance to join the inclusive Civil Service provide excellent work-life balance. Explore a role that values professional growth with qualifications like CIPD, Prince2, and more readily supported. Contribute to an environment where improvement and innovation drive decisions!
Join DVSA as a Service Assurance Manager and be pivotal in minimizing IT service disruptions while ensuring optimal service quality and availability. Your leadership in incident management, strategic reporting, and adherence to industry best practices will be key. ? Benefit from a notable 28.97% employer pension contribution, substantial annual leave, and vast development opportunities within the supportive and diverse Civil Service. ? Flexible working options encourage a healthy work-life balance, making this a fantastic career choice for driven IT professionals seeking growth and impact. ?
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.