Service Advisor
Expected salary range
£29,879
Location
Workplace
Job Description
About the role
Franchised Motor Dealership - Carlisle
42.5 Hours per Week
Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm
Salary from £29,879 DOE + Bonus + Excellent Benefits
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.
You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Responsibilities
- Managing customer bookings and service enquiries
- Advising customers on maintenance and repair requirements
- Upselling additional work where appropriate
- Maintaining accurate records and handling confidential information
- Working to deadlines in a busy aftersales environment
- Delivering exceptional customer service at all times
Requirements
- A minimum of 1 year's main dealer Service Advisor experience
- Excellent communication and interpersonal skills
- Experience within a customer service or sales environment
- Drive, commitment and enthusiasm
- The ability to work as part of a team while taking ownership of customer relationships
- A proven track record of delivering outstanding customer service
- Residence within a commutable distance of Carlisle
Benefits
Salary & Bonus
- Starting salary from £29,879 depending on experience
- Performance-related bonus scheme
Benefits
- Industry-leading package
- 33 days annual leave, including bank holidays
- Annual leave purchase and sale scheme
- Pension scheme and life assurance
- Vehicle purchase scheme
- Discounts on service, bodyshop and parts
- One paid volunteer day per year for a charity of your choice
- Cycle to Work scheme
- Access to the Perks at Work discount platform
Training & Development
- Comprehensive training and development programme
- Residential induction academy
- Genuine career progression opportunities within a major dealer group
- Long-term job security and support from an experienced management team
Continue your search
The Solution Automotive Limited
Service Advisor role at a franchised motor dealership in Carlisle, offering 42.5 hours per week and a starting salary from £29,879 depending on experience.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.