Service Manager

About the role

Franchised Motor Dealership — Wigan.

Our client, a well-established employer, is recruiting for a Service Manager. As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff, improving processes and systems, and driving the business forward.

The Solution Automotive Recruitment has been placing candidates into the UK Motor Trade since 1999. The agency has relationships with clients and candidates across the country, including many long-standing relationships. Skilled and experienced automotive candidates are invited to get in touch and will deal with a person, not just a consultant.

Due to the volume of applications received, the agency can only respond to candidates who match the criteria set for this vacancy. Your CV will be retained on its database, and the agency will make contact when suitable vacancies arise. Your CV will never be sent anywhere without your permission.

Responsibilities

• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
• Ensure the business maintains regular contact with all existing customers, ensuring service levels are being met, issues are being resolved, and further business opportunities are identified.
• Monitor department performance against budget, identify any shortfall, and implement plans to improve performance.
• Provide guidance, training, and appraisals to each member of the Service team to encourage a forward-thinking attitude that will help them achieve their full potential.
• Encourage all staff to recognise additional business opportunities through regular briefings and the implementation of appropriate systems and incentives.
• Recruit, select, train, and develop staff as required.
• Ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable.

Requirements

• Experience gained from a similar role within the Motor trade is essential.
• An ambitious and target-driven leader with a proven track record of exceeding targets.
• The ability to train, coach, and motivate the Service team to develop them to their full potential.
• A customer-focused individual with an uncompromising attitude to delivering excellent Customer service and maintaining a customer-centric culture within the Service team.
• Outstanding interpersonal, organisational, and communication skills.
• An innovative individual, willing to explore new methods of driving performance.
• A full and valid UK driving Licence.

Benefits

Salary: £35k Basic | £50k OTE