Vehicle Damage Assessor

About the role

We are looking for an experienced Bodyshop Estimator / VDA Estimator to join our accident repair centres in Croydon or Whitstable. This is a full-time, office-based position where you will complete accurate vehicle damage assessments and deliver a high level of customer service. You will produce an average of five estimates per day, working closely with customers, engineers, technicians, and insurers to ensure an efficient repair process.

Responsibilities

• Produce accurate and detailed accident repair estimates using Audatex and other industry-standard systems.
• Complete an average of 5 estimates per day in line with insurer and company standards.
• Assess vehicle damage and determine necessary repairs in collaboration with bodyshop engineers and technicians.
• Communicate professionally with customers regarding repair needs, costs, and timelines.
• Liaise with insurance engineers to obtain approvals and resolve estimate queries.
• Maintain compliance with repair, safety, and insurer guidelines.
• Ensure all documentation, job files, and estimate records are accurate and up to date.
• Support efficient workflow throughout the bodyshop and coordinate with the production team.

Requirements

• Proven experience as a Bodyshop Estimator, VDA Estimator, or similar role (essential).
• Audatex estimating experience is essential.
• ATA VDA accreditation preferred but not mandatory for strong applicants.
• Strong knowledge of accident repair processes and industry standards.
• Excellent communication skills, with confidence when talking to customers and engineers.
• Ability to work to daily estimation targets and deadlines.
• High accuracy, attention to detail, and strong organisational skills.

Benefits

• Competitive salary of £40,000 - £45,000 depending on experience.
• Monday - Friday, 08:00 - 17:00 (42 hours per week, 30-minute lunch break).
• Holidays: 28 days including bank holidays.
• Pension: Company pension scheme.
• Long-term, stable role within a respected accident repair company.
• Supportive team environment and opportunities for further training.