Vehicle Quality Complaints Handler
Expected salary range
£33,000
Job status
Location
Workplace
Job Description
Vehicle Quality Complaints Handler
Join a reputable financial services organization as a Vehicle Quality Complaints Lead in a hybrid/remote role with one day in-office. This leadership position offers significant autonomy and accountability as you manage complex vehicle quality disputes end-to-end. Influence outcomes, ensure compliance with FCA regulations and FOS guidelines, and collaborate with stakeholders such as vehicle dealers, finance lenders, and independent engineers. Perfect for professionals seeking to apply their expertise in complaint handling and decision-making.
Key Responsibilities:
- Manage escalated vehicle quality complaints from investigation to resolution
- Lead decision-making on complex, high-value cases
- Ensure fair and robust outcomes compliant with regulatory standards
- Liaise with various stakeholders to assess technical and contractual issues
Embrace a role that allows you to make impactful decisions and grow your career in financial services.
Reed
🚗 Lead complex vehicle quality complaints in a hybrid role offering ownership and influence. Collaborate with dealers, lenders, and engineers while ensuring compliance with FCA regulations. Join an established financial services firm and impact key decisions in a flexible working environment! 📈💼
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.